Billal Mokrani's Email Addresses & Phone Numbers

📖 Summary

Center Manager @ 07/2012- : Centre Manager (London) TLScontact, TELEPERFORMANCE GROUP – (Consulate of France). Center Manager – London, UK Financial Management HR management Project manager - Beijing, China Design IVR Design of an automatic monthly report (download and upload) Improve and innovate the operational system Support Team Restructuring of the corporate policy Play a significant role in long-term planning Monitoring and reporting on performance standards and targets remotely (Morocco, Algeria, Tunisia) Organize and chair the weekly meetings of the team, focusing on the goals and achievements. Ensure all ISO safety issues is entered and updated correctly. Provide quick and accurate information on individual performance. Operations manager (Cairo, London, Chengdu) Achieve KPIs related to Consulate’s objectives. Manage and increase the effectiveness and efficiency of the centers. Improve the operational fields, processes and policies in support of organizations mission. Specifically, support better management reporting, information flow and management and organizational planning. Roll out - organized transition of the center without interruption. From July 2012 to Present (3 years 4 months) London, United KingdomResponsible of Marketing, Digital Marketing Manager & International Business development @ Operational Marketing - Media planning and new product launches to the International - Design of product argumentation and tools for sale: multiple networks as multi-brand shops - Development website - Development training tools and support tools for sale• Market research and competitive intelligence - Definition and implementation of a CRM tool for building customer loyalty - Organization of public relations events (launch party) - Relations with sales force - Management of partnerships - Organization shows in China and abroad with international distributors International Business Development - Negotiation and management of external service providers and suppliers - Monitoring the implementation of guidelines on marketing outlets internationally. - Writing Contracts - Monitoring the development of customer - Management and monitoring of clients in France and abroad - Prospecting resellers and distributors in France Export Project Management - Management of international projects - Writing specifications - Market analysis and competition studies before the project - Study costs From August 2011 to June 2012 (11 months) Shanghai, ChinaResponsible of Marketing & Partnership @ Marketing Communications Manager, Manage corporate marketing and communications functions, 7-members team. Direct brand management, PR, media relations, corporate positioning, advertising and tradeshow marketing. Selected Accomplishments: - Developed and launched integrated, multi-channel print, Flyers, web and direct marketing campaigns. - Recruitment and staff development - Led market launch of 1 Project( HomestayGlobal) . Identified opportunities, researched new services possibilities, developed of partnership to collaborated with Services Company ( RentaCar, ServiceAppartment… ) and created campaigns. - Created Website regenerated of our future customer to get more visibilies and a Blog for our customer who wants follow our discussion and our future campaigns. - Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve. - Developped our Community Web such as Forum, Social Networking, Blog. From August 2010 to July 2011 (1 year) ChinaManager Marketing & Business Sales Development @ Developed our marketing strategy to Business-to-Businness/Customers clients. Used an integrated approach to create balanced programs for clients to build their respective businesses. Selected Accomplishments: - Implemented and developed a marketing strategy and Organized promotions and showrooms displays. - Developed our Relation Customer and provide solutions to get a complete client satisfaction . - Initiated et developed new IT solution to our Business Clients requests. - Managed key accounts, prospecting, made sales presentations and negotiated contracts. - Mapping and monitoring between front-end contact and back-end delivery. From October 2007 to July 2008 (10 months) Bobigny, FranceMarketing & Relation Customers @ - Expand our customer base through the phoning, prospecting and marketing activities (emailing). - Keep our customer database through offering promotional offers as loyalty. - Creation of customer surveys and communication tools. - Analyzing, identifying and capitalizing on competitors' weak areas so maintaining and strengthening the major advantage. From March 2006 to June 2007 (1 year 4 months) Lorient Area, FranceMaster degree, Business & Marketing, Communications @ ESLSCA From 2008 to 2010 Master Business Administration in, Business & Marketing International @ 2008-2009 LINGNAN COLLEGE From 2008 to 2009 Bachelor, Business, EMarketing & NTIC @ University of Marne la Vallee From 2007 to 2008 Billal Mokrani is skilled in: Public Relations, Market Research, Integrated Marketing, Event Management, Marketing Strategy, Online Marketing, International Business, Digital Marketing, Management, Brand Management, Marketing, Negotiation, Project Management, Business Strategy, Training, Marketing Communications, CRM, Competitive Analysis, Market Analysis, Advertising, Sales