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Bill Goocher

Multiple leadership roles in Account Management, Consulting, Pre-sales, Sales and Marketing

Retired - Software Executive

Dunedin, Florida

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Bill Goocher's Email Addresses & Phone Numbers

Bill Goocher's Work Experience

Management Science America

Multiple leadership roles in Account Management, Consulting, Pre-sales, Sales and Marketing

1990 to 1993

Right At Home

CEO and Co-Owner, Right at Home of Pinellas County

2011 to 2015

Dunedin, FL

Convergys, Inc.

Sales Director, Software and Professional Services

2008 to 2011

Bill Goocher's Education

Georgia State University

About Bill Goocher's Current Company

Management Science America

About Bill Goocher

📖 Summary

Multiple leadership roles in Account Management, Consulting, Pre-sales, Sales and Marketing @ Management Science America From 1990 to 1993 (3 years) CEO and Co-Owner, Right at Home of Pinellas County @ Right At Home Right at Home is a national in home care and assistance agency. We provide trained, insured and bonded caregivers for a variety of elder care services. Whether it's for extra assistance after a stay in the hospital, an aging parent who needs extra help or companionship to remain in their own home, or as a respite for a husband or wife who cares for an ailing spouse, we can help with home health care needs. From 2011 to 2015 (4 years) Dunedin, FLSales Director, Software and Professional Services @ Convergys, Inc. Sales Director responsible for selling Convergys' Real-time Decisioning Software and Services Solutions in the US and LATAM. Sold both SaaS/On-Demand and On-Premise licensing models. From 2008 to 2011 (3 years) Sales Director @ KnowNow From 2006 to 2007 (1 year) Sales Director @ Enkata, Inc. From 2005 to 2006 (1 year) Sales Manager @ PeopleSoft From 1995 to 1998 (3 years) Sales Manager @ Information Builders From 1993 to 1995 (2 years) Partner | Customer Success | Sales | Strategy @ TechCXO My primary focus areas are Customer Success and Sales Leadership for B2B SaaS/Subscription companies in the technology space.I help clients drive Desired Outcomes (Business Outcomes + Desired Experience) by helping them maximize the Retention and Lifetime Value (LTV) of their existing customer base. I combine Customer Success strategies with evolving best practices to help clients in four key areas:1. Customer Retention2. Customer Growth3. Customer Advocacy4. Employee DevelopmentTechCXO was founded on the premise that high potential companies can greatly benefit from proven, interim executives who they otherwise may not be able to access due to cost, availability or because they do not necessarily need them full time. Our purpose is to provide the best executive talent available… on demand. In addition to interim executives, we offer strategic, tactical and project-oriented services.TechCXO is a perennial INC 500/5000 Fastest Growing Private Company. We have assisted more than 750 tech-focused companies to start, scale and succeed.TechCXO - Deeply Experienced & Proven Executives on demand: CCO, CSO, CRO, CMO, CFO, CIO, CTO From 2018 to 2019 (1 year) Tampa/St. Petersburg, Florida AreaVP of Sales, WFM & HCM Solutions @ Infor In my 3rd year with Infor, I lead the Eastern US Sales Team responsible for selling Infor's Human Capital Management Solutions (HCM). Infor's HCM Solutions include the complete end-to-end suite needed for large organizations to support and manage their employees from hire to retire.I was hired by Infor as the VP of Sales for Infor's Workforce Management (WFM) solutions. I was tasked to rebuild and lead the sales team, establish sales processes, increase sales and drive predictable sales results. Sales increased over 500% in the first year and continued to accelerate in the following years.Infor's WFM solution is an industry leading enterprise Workforce Management solution, targeted at large enterprise accounts with 1000's of employees. From 2012 to 2015 (3 years) Tampa/St. Petersburg, Florida AreaSales Director @ VHT VHT is the world’s #1 provider of callback and multi-channel Customer Experience engagement software and services. VHT enables contact centers to intelligently begin, continue, and complete customer interactions across multiple channels and, when necessary, equip agents with the right information at the right time to ensure successful outcomes.We enable over 300 of the world’s leading companies to increase their Net Promoter Scores among tens of millions of consumers and generate millions of dollars in return on their investment. From 2019 to 2020 (1 year) Tampa/St. Petersburg, Florida AreaRegional Director, Enterprise and Mid-Market Accounts @ Gainsight Hired in 2014 to help Gainsight move upmarket into the enterprise account space. Played an instrumental and highly impactful role in leading the sales effort in some of the largest ARR deals in the company's history, as well as helped in the development of go to market positioning, messaging, sales strategies, use cases and pricing strategies across multiple mid-market and enterprise customer segments. Gainsight, the only complete B2B Customer Success Management solution for the enterprise, helps businesses reduce churn, increase up-sell, increase advocacy and deliver desired outcomes. From 2014 to 2017 (3 years) Tampa/St. Petersburg, Florida AreaSales Director, Southwest Region @ Epiphany I was the first field sales rep hired at Epiphany. I helped Epiphany initially establish a market presence and later exponential growth in the mid-market and enterprise space. After establishing a foundational client base in the Southwest US, I hired and lead a team of high performing sales reps covering the Southwest US Region. Epiphany grew from a company of 40 employees when I first joined to over 500. and was subsequently sold to Infor. From 1998 to 2005 (7 years)

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Frequently Asked Questions about Bill Goocher

What company does Bill Goocher work for?

Bill Goocher works for Management Science America

What is Bill Goocher's role at Management Science America?

Bill Goocher is Multiple leadership roles in Account Management, Consulting, Pre-sales, Sales and Marketing

What is Bill Goocher's personal email address?

Bill Goocher's personal email addresses are not available

What is Bill Goocher's business email address?

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What is Bill Goocher's Phone Number?

Bill Goocher's phone (305) ***-*538

What industry does Bill Goocher work in?

Bill Goocher works in the Computer Software industry.

Who are Bill Goocher's colleagues?

Bill Goocher's colleagues are Allison Raymond, Kendra McClanahan, Cesar Torres, Kristine Deschler, Gil Michlin, Mike Berger, Igor Beckerman, Adam Wicks, Scott Funk, and Elaine Young

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In a nutshell

Bill Goocher's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

2 year(s), 8 month(s)

Bill Goocher's Willingness to Change Jobs



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