I am a highly motivated, hard working individual with over 9 years’ experience in management and administration. I have wide experience in managing teams to success within four industry sectors - interpretation, real estate, education and now IT. Regardless of the industry my skills are transferable where I have a proven record of meeting or exceeding targets in all my work history. Within all my job roles I have been promoted at least once. Currently I am working on a large IT project for British Airways where we are delivering a new email, collaboration and intranet platform (Microsoft Office 365) which involves migrating approx. 47000 staff and 2000 shared mailboxes from the old email platform to Office 365 whilst trying to implement smarter ways of working by using collaborative tools such as Yammer and using SharePoint and OneDrive to store and share documents.

Migration Office Manager @ • Contracted for British Airways on the Mercury Project originally as a PMO Coordinator and later promoted to the Migration Office Manager. The Mercury project involves the delivery of a new email, collaboration and intranet platform for British Airways to a cloud-hosted solution. • PMO Coordinator role was to provide support within the Project Management Office (PMO) Team in ensuring that project management processes and standards are followed and project information is available for review as needed. • Role of Migration Office Manager is to manage, coordinate and supervise the Migration Office team which consists of 10 full time staff. • Assume responsibility for migrating 47,000 users and 2000 shared mailboxes within set time scales. • Provide weekly reports and metrics to the project and relevant managers on the progress of the migrations. • Write processes and create swim lane charts on the migration processes for users and shared mailboxes. • Ensure all migration data is kept up to date. • Work alongside a Lotus Notes developer to develop the migration database. • Responsible for providing support to all users with migration queries and issues via the new collaborative tool implemented, Yammer. From July 2013 to Present (2 years 6 months) Information Centre & Admissions Manager @ • Line Manage 2 different teams – The Admissions team and The Information Centre (an one stop shop for all stakeholders which consists of reception, switchboard, enrolment, registry administration and post room duties) • Manage, co-ordinate and supervise 7 full time members of staff • Assume responsibility for the efficient operation of the college admissions process and the service provided by the Information Centre • Keep staff up to date with new funding rules and regulations, changes in policies / procedures / fees etc • Be responsible for processing all applications / enquiries received into the college ensuring all information is accurately recorded on to the student record data base • Provide regular and up to date reports to college managers and use initiative to disseminate relevant information timely • Ensure the admissions procedure for all applicants runs smoothly and efficiently. Review systems and procedures regularly and revise where necessary • Ensure The Information Centre is suitably staffed on a daily basis during the advertised opening hours • Develop and publish application & enrolment reports ensuring they are available to all staff as required in paper and electronic format • Ensure relevant reports and letters are produced in time for cross college events such as parents evening, taster days, enrolments • Continually develop processes and systems to maximise the use of IT within my Admissions and The Information Centre • Ensure all data inputted on to the Student record data base in relation to Admissions, Enquiries, Enrolment is clean, complete and up to date • Set up excellent communication links with Heads of Department to ensure suitable interviewers and interview dates are provided throughout the year and new dates and times are provided to meet fluctuations on demand • Deputise for the Head of Administration on all matters overseen by them • Member of different cross college executive groups and undertake work on different projects From September 2008 to May 2013 (4 years 9 months) Client Manager @ • Attend to valuations and negotiate prices with Landlords to achieve a larger property portfolio • Manage the office and team to a high standard • Monitor overall and individual performance of all lettings team • Liaise with Directors on staff performance, market conditions and any issues that arise • Maintain a strong relationship with all Landlords to help you acquire future business with them • Dealing with enquiries from applicants on a daily basis including walk ins, telephone and email queries • Oversee and contribute to any marketing ideas/campaigns • Ensure staff are updating all details on the website/window display with current properties and any new instructions must be advertised promptly and effectively • Promote additional services to existing clients and customers • Be aware of competitor performance and activity • Liaise with Sales Manager regarding marketing, advertising and touting to optimise both lettings and sales • Won award for ‘Best Customer Service’ and ‘Most Improved Branch’ within Townends Group • Achieved a Distinction for my ARLA exam enabling me to be a member of ARLA From June 2006 to June 2008 (2 years 1 month) Twickenham, United Kingdom

BA Hons, Economics with Marketing @ Middlesex University From 2001 to 2004 Bhavna Parmar is skilled in: Problem Solving, Organisational Skills, Team Management, Management, Negotiation, Administration, Coaching, Customer Service, Event Management, Interviews, Leadership Development, Organizational Development, Research, Social Media Marketing, Staff Development, Team Leadership, Teamwork, Time Management, Training