HR Project Manager (Learning & Development Workstream) @ Lloyds TSB
Customer Services @ Tesco Stores Ltd
I am an in-house Senior Talent Research Manage with over 10 years experience resourcing for Lloyds Banking Group (one of the largest companies in the FTSE 100 & quoted on both the London & New York Stock exchange). Lloyds Banking Group has brands that span the breadth of financial services - with many household names such as
I am an in-house Senior Talent Research Manage with over 10 years experience resourcing for Lloyds Banking Group (one of the largest companies in the FTSE 100 & quoted on both the London & New York Stock exchange). Lloyds Banking Group has brands that span the breadth of financial services - with many household names such as Lloyds Bank, Halifax, Bank of Scotland, Scottish Widow, Blackhorse to name a few. We have a diverse culture with a scale that creates a vast range of roles and opportunities, far wider than banking, with a wealth of options for continual personal growth in an organisation that reflects 21st centaury Britain in the diversity of talent, skills and thinking.
Customers are at the heart of our strategy, so if you are excited by innovation and change as we seek to become the best bank for customers and shareholders I'd love to hear from you as you take your next career step into Lloyds banking Group.
Senior Talent Research Manager @ Supporting in the execution of the Talent Research methodology for both internal and external talent for Lloyds Banking Group, including market mapping and analysis.
Championing Diversity and Inclusion as this is central to the business success so all sources or talent are reviewed and welcomed.
Development of business and leadership of pipelines, including competitor intelligence. Utilising a range of networks, social media and social communities. From September 2015 to Present (4 months) Newport, United KingdomHR Resourcing Manager @ Currently lead, support & manage the complete end to end resourcing requirements of the Group Operations IT division this is for all roles across the area, however with a specific focus on senior, and niche hires
By working in tandem with the central HR department, and by effectively managing key senior stakeholders, the delivery of the Resourcing strategy is seamlessly executed, and aligned to the business priorities & strategy.
•Promotion and embedding of best practice recruitment whilst operating within the LBG Policy, process and governance framework
•Provide cost efficient and effective end to end recruitment solutions ensuring that the required pipeline of candidates is available for the specific planned demand
•Manage and maintain all cost associated against external recruitment engaged within, and any other campaign/project am delivering
•Provide advice & guidance on the business specific end to end recruitment process and the appropriate best practice recruitment and selection tools according to the grade and specific requirements of the role. In addition provide coaching and advice to hiring managers for best practice selection, ensuring they are trained to the required level, and able to make informed hiring decisions and are aware of any legal constraints.
•Implement leading edge recruitment attraction strategies which are aligned to the overall Group attraction strategies to deliver the specialist bespoke or significant volumes of high caliber recruits
•Sourcing, screening, selecting and interviewing candidates as required.
•Manage the end to end candidate experience from application, to regret or successful offer. Manage & escalate any issues with the HR services
•Deal with senior appointments and migrant applicants to ensure they meet all LBG & UKBA requirements (thus ensuring correct tier applications are granted & maintained) From January 2009 to September 2015 (6 years 9 months) United KingdomHR Project Manager (Learning & Development Workstream) @ Responsibilities
•Manage and maintain the GI training budget of c £1.3 million
•Support & roll out of key strategic projects within the business from a HR L&D perspective
•Act as GI L&D HR project stakeholder within various Divisional initiatives, to ensure GI views & feedback are incorporated
•Stakeholder manage specific business areas to support the execution of the L&D strategy within GI
•Resolve any specific training request or queries, seek solutions utilising a variety of different tools & techniques as well as various formats i.e. trainer lead learning, online modules etc. From June 2007 to January 2009 (1 year 8 months) United KingdomHR Training Manager @ Responsibilities
•Manage and maintain a budget of £400K
•Carry out high level TNA (Training Needs Analysis), and source bets fit solutions either through in-house creation or negotiation & utilisation of external companies/contacts.
•Manage a range of relationships within the business & outside from all different levels, achieved through excellent communication and relationship building skills
•Create, source & implement a range of learning intervention programs e.g. Leadership Development Programs, to upskill the leadership capability of the senior management population
•Working to introduce a LMS (Learning Managed Service) system across the business, utilising a range of solutions from e-learning to face to face courses
•Implementing & supporting a Quality Trainer Standard across whole of LloydsTSB Group
•Implement Kirk Patrick evaluation across the business, and demonstrate Return on Investment (ROI)
•Manage, drive & motivate own team through effective performance management From May 2005 to June 2008 (3 years 2 months) United KingdomNational Design Trainer @ Designed and delivered tailored packages focusing on New Starter training within the company, as part of a National Design team. This was during the implementation of a multi-million pound project system implementation. The key objective of this project was to deliver essential customer service & experience, combined with technical skills, within a dynamic sales environment.
•Design training programs that are specifically tailored to each department’s individual objectives, goals, & targets.
•Support, develop, and coach individual sales coaches, employees & trainers on a 1-2-1 or workshop basis for there own developmental needs.
•Deliver and design Management Development workshops/programs, which were ILM accredited.
•Design versatile e-learning material that caters for all different learning styles, focusing on a blended learning approach.
•Deliver & facilitate sales based courses across the company, & induction to new starters joining. From June 2002 to May 2005 (3 years) United KingdomCustomer Services @ Responsibilities
•Being first point of contact for the store.
•Providing excellent first class service by promptly and effectively dealing with all customer complaints, orders, enquires etc.
•Excellent phone manner & communicator in difficult situations. From June 1996 to April 2002 (5 years 11 months) United Kingdom
Bachelor's degree, Business Information Technology (Bsc Hons), 2:2 @ University of Wales Newport From 1997 to 2000 Beverley Flood is skilled in: Stakeholder Management, Recruiting, Change Management, Employee Engagement, Performance Management, Strategy, Training, Human Resources, Coaching, Interviews, Management, Leadership Development, Sourcing, Leadership, Program Management
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