QUALIFICATIONS SUMMARY Highly personable Customer Service & Administrative Management Professional with over eighteen years of experience in account management, customer relations management, and employee supervision within the financial and healthcare industries. Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up. Track record of assisting in the hiring and training of new employees. Expertise in resolving escalated customer service and employee issues. Specialties: benefits administration, charts, closing, consulting, customer relations, customer satisfaction, database administration, food standards agency, hiring, inventory management, microsoft access, microsoft excel, microsoft office, microsoft word, scheduling, telephone skills,

Account Management @ From November 2009 to April 2012 (2 years 6 months) Service Representative @ Extensively trained in Health Benefits (FSA, HRA, and HSA). Increased customer knowledge by clearly explaining benefits and effectively resolving problems, which resulted in increased customer satisfaction. Provided management with assistance on special projects and the development of creative solutions to customer challenges. From May 2006 to May 2009 (3 years 1 month) Foster home and volunteer @ From 2008 to 2009 (1 year) CSC @ From 2000 to 2008 (8 years) Assistant Office Manager/Lead Client Services Coordinator @ Supervised 3-6 receptionists and pet counselors. Assisted in hiring and training 35 new employees. Daily responsibilities included: maintaining wellness plan database of over 4000 clients, opening and closing facility, counting and depositing daily cash, answering phones, scheduling appointments, and assisting technicians and Veterinarians with various procedures and special tasks. From April 1999 to April 2006 (7 years 1 month) Assistant Office Manager/Lead Client Services Coordinator @ Supervised 3-6 receptionists and pet counselors. Assisted in hiring and training 35 new employees. Daily responsibilities included: maintaining wellness plan database of over 4000 clients, opening and closing facility, counting and depositing daily cash, answering phones, scheduling appointments, and assisting technicians and Veterinarians with various procedures and special tasks. From April 1999 to April 2006 (7 years 1 month) Liaison Technician @ Supervised 8 technicians and receptionists. Provided animal behavior consultation and training to customers and staff. Daily responsibilities included: maintaining charts and records, maintaining inventory (including pharmaceuticals) and ordering additional supplies, dispensing client medications, and assisting technicians and Veterinarians with procedures. From August 1997 to April 1999 (1 year 9 months) Liaison Technician @ Supervised 8 technicians and receptionists. Provided animal behavior consultation and training to customers and staff. Daily responsibilities included: maintaining charts and records, maintaining inventory (including pharmaceuticals) and ordering additional supplies, dispensing client medications, and assisting technicians and Veterinarians with procedures. From August 1997 to April 1999 (1 year 9 months)

Bachelors of Arts and Science, recreation @ The University of North Dakota From 1982 to 1987 grand forks central From 1979 to 1982 AllBreed ObedienceBachelors of Arts and Science @ The University of North Dakota Becky Dvorak is skilled in: Customer Service, Training, Management, Time Management, Microsoft Excel