Customer Care Agent @ Develop technical service and warranty knowledge for fitness products to respond accurately to customers specific issues Assess and provide immediate solutions to customer troubleshooting needs to achieve customer satisfaction. Collaborate, assist, and coordinate product servicing with technical staff to maintain company's reputation Manage 40 different customers’ accounts per week, provide knowledgeable service and sales information, enhance contracts with additional sales of products while working to meet $2500 weekly sales goal. From December 2010 to Present (5 years 1 month) Assistant Coach @ Prepared a 15 member team for WAC competition; reaching semi-final event for first time in USU history Recruited national and international student athletes, prepared and developed individual and team skills, strategies, and contributed to enhancement of individual and team winning mentality Maintained compliance with NCAA by-laws and eligibility rules, passed annual NCAA certification Represented university in a professional manner on campus, in the community, and at university events Enhanced leadership behavior and well-being of student athletes to help uphold standards of excellence while traveling to and attending University sponsored events. Coordinated travel for 22 team members during competitive season, kept documentation, accounted for expenses to stay within Women’s Basketball travel budgets of $50,000.; WNBA/International Professional Basketball Player 1997 – 2007 Attended rigorous training camps, competed and maintained good physical condition for regulated competition, participated in not for profit causes and represented franchises while acting as a spokesperson for issues important to the team From June 2008 to May 2010 (2 years)

Utah State University - Jon M. Huntsman School of Business From 2008 to 2011 MS, Business Administration/French Minor @ Southern Nazarene University From 1993 to 1997 BS, Business Administration Bethany OK @ Southern Nazarene University