Have over 14 years of experience in Operations Management, Business Development, Client Servicing and People Management in Banking / Financial Services Sector. Expertise in managing the necessary business relationships, organisational structures & motivational schemes. Expertise in implementing systems & procedures and contributing towards improved financial performance, heightened productivity and enhanced internal controls. Proficient in planning, organising, directing
Have over 14 years of experience in Operations Management, Business Development, Client Servicing and People Management in Banking / Financial Services Sector. Expertise in managing the necessary business relationships, organisational structures & motivational schemes. Expertise in implementing systems & procedures and contributing towards improved financial performance, heightened productivity and enhanced internal controls. Proficient in planning, organising, directing & controlling operations within the company. Having an overview knowledge Banking Operations in the areas of Liabilities and Assets along with exposure to ICMC Operations. Handled large teams in diverse geographies and cultures in a High volume Transaction processing, customer focused and quality driven environment.
RPC Head @ Spearheading strategic operations and technology support to management in terms of Business Operating Model from design to day to day functioning with ongoing continuous improvements for Regional Processing Centre. Bring in innovation, best practices and align them with the expectation of various business units by triggering quality initiatives.
The critical KRAs for me include performing transactions accurately and within defined timelines, increasing productivity through automation and process improvements, achievement of customer satisfaction and audit scores, reducing operating expenses and increasing straight through processing of transactions.
Managing large scale transaction which include overseeing operations for over 400 Branches in Rajasthan. The product portfolio is wide which includes Account Opening (SA, CA, TASC, NRI etc.), Clearing operations and transactions.
Presently managing RPC Jaipur and RPC Udaipur as RPC Head. From February 2011 to Present (4 years 11 months) Jaipur Area, IndiaChief Manager @ Supervising and conducting Internal Audits for Kotak Mahendra Group Companies. List includes Kotak Mahendra Bank, Kotak Life Insurance, Kotak Securities, Kotak Mutual Funds etc
Audit various functions and divisions of Kotak to check for adherence to organisation’s policies, procedures and stipulated circulars, guidelines by regulating bodies.
Specialise in Branch banking audits. Thorough understanding of Retail liabilities business and operations.
Indepth understanding of various products and processes of branch banking including CASA, third party products, clearing, account opening, transaction processing, lockers, gold, cheque purchase etc.
Providing management with crucial data/information for keeping close control over business and to manage any possible risk.
On-going governance/monitoring of various business functions to report early signs of any possible irregularity. From 2009 to January 2011 (2 years) Zonal Operations Manager @ Supervising the entire operations of the organisation in adherence organisation’s policies and procedures.
Managing loan disbursement, banking and customer service for Personal Loan, Business loans and Loan against property.
Primary accountabilities encompass:
o Implementing controls and compliance across the business. On-going implementation of governance and management of the Operational function.
o Working closely with functional business heads to ensure management controls and exposures are managed effectively.
o Originating and managing Data Entry related to Loan Products.
Overseeing the activities of Performance Management with complete oversight of BCM (Business Continuity Management).
Providing daily value adding activities: Five S and trainings.
Coordinating for recruitment and policy formulation for new product launch. From June 2008 to June 2009 (1 year 1 month) Zonal Operations Manager - North @ Managing loan sanctions and disbursement for Two Wheeler, Mortgage, Home Loan, STPL, PL+ Business loans and CV. Responsible for disbursement, banking and customer service for all products in North India.
Performing the functions of policy formulation for Mortgage and Home Loan.
Supervising service operations for rendering value adding activities like Five S and trainings in branches. From June 2006 to June 2008 (2 years 1 month) Operations Manager @ Appraising proposals & scrutinizing relevant documents before sanctioning / disbursing the credit, ensuring compliance with organizational credit policies.
Monitoring loan sanctions and disbursement for Retail Assets including Two Wheeler, Personal loan, Commercial vehicle, Commercial equipment, Farm equipment, Auto finance.
Monitoring Clearing, Account opening and Transaction processing.
Acknowledged as Certified trainer for ICICI Bank - imparting various HR - Trainings to the staff at varied levels. From December 2003 to June 2006 (2 years 7 months)
MBA/PGDFM, Finance @ Indian Institute of Forest Management, Bhopal From 2000 to 2002 B.Com (H), Financial Management @ Shri Ram College of Commerce From 1996 to 1999 Ashish Gautam is skilled in: Banking
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