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ArtShannon Harrison

Clinical Analyst Support


Dallas/Fort Worth Area

Section title

ArtShannon Harrison's Email Addresses & Phone Numbers

ArtShannon Harrison's Work Experience

Enterprise Software Development

Clinical Analyst Support

2002 to 2002

Clarian Health Systems-Indiana University Hospital & Purdue University


October 2010 to December 2010

Texas Health Resources

EMR Analyst/ClinDoc Analyst

September 2012 to November 2012

Dallas/Fort Worth Area

ArtShannon Harrison's Education

Delaware State University

Business Administration

1984 to 1985

Austin Community College

Sterile Processing Technology/Technician

2017 to 2017

Delaware State University

Business Administration/ Electrical Engineering

1984 to 1985

About ArtShannon Harrison's Current Company

Enterprise Software Development

About ArtShannon Harrison

📖 Summary

Clinical Analyst Support @ Enterprise Software Development From 2002 to 2002 (less than a year) CERNER CPOE SUPPORT Analyst @ Clarian Health Systems-Indiana University Hospital & Purdue University Cerner Millenium:CPOE, ClinDoc, Powerchart Orders, Powerplans,ClinView ,Medical Student Order Entry, ICU, Neuro, Cancer Treatment Units, Post Op, Rounding with Physicians, Direct Physician Support, Command Center Support From October 2010 to December 2010 (3 months) EMR Analyst/ClinDoc Analyst @ Texas Health Resources Role Breakdown: * Teaching End users - Classes - Doctors, Nurses, staff - 25 percent /Go-Live support - 25 percent * Optimization - 15 percent /Assisting with Training Environment Materials - Tips - 15 percent * Assist Training Environment Build - 10 percent /Site-Assessment/Initial Planning Visit - 10 percent Duties / Responsibilities:/Working with Entity Training Coordinators / Entity Trainers / Subject Matter Experts in the support of training materials, courseware, tip sheets, etc./Communicating effectively both verbally and in writing with team members, entity staff, clinic staff, and Resolve problems by assessing probable factors and assembling appropriate resources resulting in a timely, comprehensive resolution /Support set-up of training infrastructure /Escalating issues identified by the entities to the appropriate resources for resolution/Follow up with entity staff to ensure a satisfactory resolution has been attained * Participate in end-user training to validate processes and training content /Participate in Go-Live Command Center support activities /Working with IT teams in system design, build, and validation process /Sharing knowledge and skills with team members and end-users From September 2012 to November 2012 (3 months) Dallas/Fort Worth AreaEPIC Credential Trainer/ SCM 5.5 SP1 / SCM 5.5 SP1Configuration @ Commnunity Health EPIC Credential Trainer: Training Physician and Nursing staff in Unit specific Module/ SCM 5.5 SP1/ Configuration in Allscripts SCM Config tools usage, Dictionary entry, Item Catalog buttons/ CERNER Millennium Support/ All Units Cardiology, Neuro, Cath-Lab, Radiology, Oncology, Med-Sugical, Psyche Unit, Emergency Room, Blood Bank, Ortho Unit. From August 2012 to September 2012 (2 months) Inianapolis, IndianaEPIC Trainer Inpatient/ Willow @ Eskenazi Health Inpatient pharmacy/ Outpatient pharmacy Training From June 2016 to June 2016 (1 month) Indianapolis, IndianaEPIC Ambulatory Support Analyst @ HP Technologies Supported go-live effort within Disease Management Unit/ Internal Medicine Unit/ and other units as Assigned Adding Providers to Schedules/ Creating and Using SmartPhrases, SmartText, Doc flowsheet workflow/ Telephone Encounters, Erroneous Encounter/ Changing Provider for clinical support visits/ One on one Physicians support, Clinical support and MA support From April 2010 to April 2010 (1 month) EMR Trainer/ Analyst @ Kforce Healthcare, Inc. Epic Willow Pharmacy support for Pharmacist and Pharmacy Technicians within central pharmacy. Accessing toolbar, verifying orders, ordering medication panels, placing linked orders, ordering IV's, ordering TPN, Ordering non- configured Medication, dispensing orders from Omnicell which is their dispensing unit. Reviewing current meds, I-Vents and Labs. Escalating issues, Referring to the MAR, Working with Dashboard, Creating preference list, placing linked orders, resolving workflow issues. From February 2005 to June 2015 (10 years 5 months) Ann Arbor, Michigan Mott Children Hospital & Von Voigtlander Womans HospitalEPIC CPOE & Willow Support @ TEKsystems Support of physicians within NICU and ICU units. Resolving issues and escalating inpatient workflow problems. Assisting physicians with Orders and Clinical documentation. Supporting Pharmacist within EPIC Willow application. Assisted with Medications ordering and verifying orders. From March 2014 to May 2014 (3 months) Kansas City, Missouri AreaEPIC Credential Ambulatory / InpatientTrainer/ Willow Trainer @ JPS Health Network/ KForce Training complete physician and nursing staff in EPIC Ambulatory/ Inpatient and Outpatient Orders. Curriculum design. Go-Live support From January 2012 to May 2012 (5 months) JPS Health Fort Worth, TexasEclipsys Implementation Analyst @ Advantage Technical Resourcing/ West Alleghany Hospital Supported Go-Live effort utilizing Eclipsys SCM 5.5/ Assisted physicians and nursing staff with patient workflow within the application / Supported Orders and Orderset functionality/Guided nurses in Worklist Manager usage in Labor and Delivery Unit/Worked within burn Unit in assisting nurses wit their log in ID's/ Worked with Hospital residents/ Elbow to elbow physician support and training/ Resolved complex issues From November 2011 to November 2011 (1 month) Greater Pittsburgh AreaEMR Analyst/ EMR Trainer @ OneTouch EMR E-Prescribing support for Providers/ Ensuring full authorization for controlled substances/ Supporting the Implementation of OneTouchEMR/ Training of Physicians and Nursing staff in Entire Application/ Setting up specialty Clinics to used the EMR/ Utilized E-learning tools:,, Web EX/ Enabling security/ Dragon usage/ Worflow Support within Clinics/ Mobile device training and support/ IPad mobile application setup/ Dashboard/ Calender/ Encounters/ Charting/ CC/ HPI/ Hx/ Meds& Allergies/ ROS/ Preferences/ Superbill/ Plan/ Assessment/ Results/ POC/ PE/ Vitals/ System Settings/ Customize Patient Summary/ Health Maintenance/ Patient Menu Support/ Lab results Summary/ Refill Summary/ Effective communication/ Onsite support at the elbow From August 2015 to June 2016 (11 months) Dallas, TexasEPIC Willow ClinDoc Consultant @ Santa Rosa Consulting Physicians support of Clinical staff within the Coronary Care Unit (CCU) / Resolved issues within Flowsheets/ I&O’s/ Assessments/ Assisted Physicians and Interns with Ordering of Transthoracic Echo Complete procedure/ Worked with Chief cardiologist to improve preference list of fellows for overall access and sharing/ Supported bed transfers through ADT/ Blood transfusion support within EPIC Inpatient/ Resolved issues within Pharmacy department/ Gave TPN support to Pharmacist/ Order management support with pharmacy/ Defined proper workflow From November 2013 to November 2013 (1 month) San Francisco Bay AreaEPIC Willow Pharmacy Support @ maxIT Healthcare, an SAIC company EPIC Willow Pharmacy Support AnalystSupport of Go live effort within both pharmacy departments/ Resolved issues as it related to creating Patient lists/Assisted Pharmacist with entering Orders/ Verifying Orders/ dispensing of medications/ Managing Orders and Nursing request/ Placing of linked Orders/ Escalated issues to build team/ In Basket Messaging support/ Dashboard Enhancements/ Printer management support/ Resolving Label issues. From February 2013 to June 2013 (5 months) Greater Chicago AreaEPIC Willow Support Analyst/Trainer @ Medfirst Consulting Supported Dr.'s of Pharmacy and Pharmacy Technicians in the EPIC Willow module/ Assisted with entering Orders and verifiying the Orders/ Confirmed that the Order Panels and patches were accurately inputed/Placing of linked Orders/ Supported the function of Administration Instructions/ Assisted with the despensing of orders/ Selecting Order Frequency, label printing and changing despense information after an Order has been verified/ I-Vent support and My-Vent elbow support/ Rounded with Pharmacist at satilite Pharmacy Sites/ Progress Notes support. Resolved complex issues reguarding the Order Composer for Medicaitons. Assisted with the reviewing of patient supplied medicationszxz From November 2012 to November 2012 (1 month) Memorial Healthcare System of Ft. Lauderdale HospitalSupport Analyst @ Allscripts Interact with customers to help troubleshoot and resolve product problems or issues.Diagnose and resolve complex customer questions or problems over the telephone/Internet related to system configurations/setup, product functionality, and defects/enhancements.Track and document inbound support requests and ensure proper notation of customer problems or issues.Communicate with product development department to improve on current design or to identify possible problems with design.Stay abreast of current technology in products, design changes, and new products offered. Occasionally travel to client sites in order to resolve extremely complex customer and/or product issues. From April 2011 to September 2011 (6 months) Eclipsys 5.0 Support Analyst/ Cleveland, Ohio University Hospitals @ ACRO/ IMPACT BUSINESS GROUP Worked as Physician lead in the Neurosurgery Intermediate Care unit shadowing physicians and residents to support Eclipsys 5.0 implementation. Resolved issues related to the patient care process.Lead a team of six support analyst in supporting the nurses and secretarial staff within Eclipsys 5.0: Transferring patients, locating patients and creating patient lists, ordering of medications, functioning within the Worklist Manager performing task related to patient medication: Continuous task, PRN task, Scheduled task, Overdue task to PRN Non-scheduled task.Assisted physicians with CPOE, CLINDOC, KNBC within the parameters of their Neurosurgery workflows.Resolved issues in Order Entry, Charging, Outpatient Workflow, and eMar.Recorded all issues within a timely manner From June 2010 to June 2010 (1 month) Epic Willow Analyst/ Consultant/ Inpatient Trainer @ Divurgent Support of EPIC WILLOW/ Performing at the elbow support in Reporting of Medications/ Creating Unit list/ Troubleshooting of Medications for Infusion/ Assist Pharmacist in I-vents/ Orders/ Dosages' of Medications/ Controlled substance support/ Trouble shooting issue relating to Titrating of medications/ Sign & Held Orders/Understanding of Phases of Care/ Intra Operative / PACU/ Outpatient/ Assisted with Epic SmartTools for documentation/Results Review Activity in the patient's Chart/ Dispense Preparation/ InBasket Messaging Support/ ADS Load Label/ MAR support at the elbow/ Orders List in verify Orders/ Communicate effectively with Pharmacist From September 2016 to November 2016 (3 months) Sun Valley St. Lukes HospitalEPIC TRAINER/ Ambulatory/Inpatient @ Consultant Supported and trained clinical staff during pre go live projects and implementations. Provided integrated testing for during build phase/ Crossed Trained Inpatient Pharmacist in the use of EPIC Willow Pharmacy Module/ Instructed and supported the ordering of Radiology medication/ Order Panels/ Order Patches/ Signing and verifying Orders/ I-Vent training/ Dispensing PRN Orders/ TPN Orders/ Pediatric Medication Orders for Pediatric Pharmacy/ Supported and Cross trained 7 to 12 Pharmacist within Pharmacy departments/ Assisted with Inpatient Pharmacy Workflow/ Conveyed labeling instructions for specimen and medications/ Bar code instructions/ Omnicell and Pyxis Support/ Cart fill support/ Oncology Orders/ Dragon/ SQL Dallas/Fort Worth Area/ USAEpic Willow Inpatient Support Analyst @ Divurgent ATE support analyst within Pharmacy and satilite locations. Assisted with ongoing go-live effort in Orders, Medications, Despencing, MAR, TPN Orders, Pediatric Orders, Run Reports, I-vents, Technician Support, Despensing, Pyxis trouble shooting, IVBP, ICU Orders Infectious diseases Medication Orders Support. From October 2018 to December 2018 (3 months) Worcester, Massachusetts/ UMass MemorialEPIC Ambulatory Consultant/ Willow Consultant @ Divurgent Support of Physicians, Nurse Practitioners, Practical Nurse and Medical Assistants in Epic Ambulatory within Family Medicine and Pediatrics Units/ Patient Schedule configuration/ Chief Complaint/ Orders/ Preference list/ SmartTools usage: SmartText, SmartPhrase, SmartLinks, SmartList usage/ Resolved issues relating to Lab: Clinic collect and Lab Collect/ Documenting Immunizations and Facility Administered Medications/ Writing Notes/ Charging for Visits, Immunizations/ Inbasket Messaging support/ responsibility/ Setting up Pools/ Documenting Telephone Encounter/ At the elbow support for staff From February 2017 to April 2017 (3 months) Richmond, Virginia Area

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Frequently Asked Questions about ArtShannon Harrison

What company does ArtShannon Harrison work for?

ArtShannon Harrison works for Enterprise Software Development

What is ArtShannon Harrison's role at Enterprise Software Development?

ArtShannon Harrison is Clinical Analyst Support

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ArtShannon Harrison's personal email address is a****[email protected]

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What industry does ArtShannon Harrison work in?

ArtShannon Harrison works in the Information Technology and Services industry.

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In a nutshell

ArtShannon Harrison's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

0 year(s), 10 month(s)

ArtShannon Harrison's Willingness to Change Jobs



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