Technical Support Engineer @ • Receiving & responding to customer enquiries regarding product performance. • Provide hands on technical support to dealers and product end users. • Reporting critical issues to HQ development team in Moscow directly. • Creation and finalization of Case Studies for media related purposes. • Sourcing potential corporate clients through warm and cold calling. • Handling Live Chat scenarios. • Become highly knowledgeable in the specifications, capabilities and operation of the companies products. • Develop and maintain company image and philosophy to the public. • Trouble shoot a wide range of other applications for functionality issues related to Anti-Virus software. From July 2011 to Present (4 years 2 months) Melbourne Area, AustraliaTechnical Support @ • Receiving & responding to customer enquiries regarding product performance. • Provide hands on technical support to dealers and product end users. • Handling Live Chat scenarios. • Become highly knowledgeable in the specifications, capabilities and operation of their products. • Develop and maintain company image and philosophy to the public. • Trouble shoot a wide range of other applications for functionality issues related to Anti-Virus software. From April 2010 to July 2011 (1 year 4 months) Help Desk Officer @ • To provide support within the library facilities of all Holmesglen campuses to all the attending students. • Assist with computer, scanner and printer related issues. • Maintain functionality issues related to student accounts. • Maintain and organise conference rooms available to students and staff. From February 2009 to April 2010 (1 year 3 months) All Holmesglen CampusesHospital Orderly @ • Orderly duties. From May 2007 to April 2010 (3 years)

Diploma, Software development @ Holmesglen Chadtone From 2008 to 2009 Apprenticeship, Landscaping @ Holmesglen Waverly From 1996 to 2000 Certification @ Prometric Arran Clark is skilled in: HTML, MySQL, Microsoft Office, Cloud Computing, Antivirus, Product Support, Endpoint Security, Windows Internals, Network Security, VMware, NetBeans, visual basic, Dreamweaver, Microsoft Word, Microsoft Excel, Web Development, Technical Support, System Administration