Energetic, innovative self-starter - an accomplished professional with more than 15 years of success in strategic communications, organizational change management, training coordination, and Learning Management System (LMS) administration in high reliability industries where continuous improvement, safety and compliance is a must. Has a consistent record of successes in developing and implementing internal communication programs, facilitating organizational change
Energetic, innovative self-starter - an accomplished professional with more than 15 years of success in strategic communications, organizational change management, training coordination, and Learning Management System (LMS) administration in high reliability industries where continuous improvement, safety and compliance is a must. Has a consistent record of successes in developing and implementing internal communication programs, facilitating organizational change initiatives, and engaging employees in training. Achieves user acceptance, adoption, ultimate utilization, and proficiency meeting business objectives. Demonstrates an in-depth knowledge of project management tools, approaches, and phases. Manages complex initiatives while adhering to deadlines and engaging stakeholders at all levels.
Lead, Field Trials Deployment and Management, OCM (Contract) @ Developed and managed the product service line's (PSL's) first user acceptance test (UAT) program aligned with the Software Development Life Cycle and Agile software development methodology. Recruited, trained, and led worldwide test teams of five to 50 field engineers. Wrote and implemented UAT plans, surveys of stakeholders, and communication plans for the UAT change management of field engineers' testing software. Collaborated with and coached the product champion and specialists. Deployed scripts and ad hoc cases. Developed and executed a communications plan of scheduled deliverables using digital and traditional media. Coordinated pre-UAT training, launch, and weekly checkup meetings. Maintained regular communications with all stakeholders and provided updates about UAT progress through a SharePoint site, daily Scrum, weekly progress reports, presentations, and emails. Led the project management team in the review, analysis, and triage of user verificatio n test (UVT) data. Prepared post-project metrics for presentation to the governing board. Supported the commercialization and release of proprietary software to field engineers.
Increased users' adoption of and proficiency with software.
Identified issues with the PSL's software and implemented corrections through a formalized program of UAT processes and procedures.
Created a UAT SharePoint site which functioned as a hub for the deployment of UAT and test case templates. Test results were compiled by subject matter experts. From September 2014 to May 2015 (9 months) Lead, Strategic Communication, Organizational Change Managment (Contract) @ Created and executed a branded communication strategy and plan of scheduled deliverables for more than 500 field engineers, technicians, operation managers, and business developers throughout North America. Developed a communication plan and wrote content messages based on the assessment of change characteristic, organizational attributes, and the identification and evaluation of changes' effects on mid-management and field engineers.
Supported the mandated training initiative through weekly communications via the intranet, portal, SharePoint, and one-on-one conversations. Wrote persuasive calls to action and communication pieces that facilitated change awareness and knowledge acquisition through web-based and instructor-led training (ILT).
Identified prerequisite training gaps. Launched training reminders to employees. Developed and implemented mitigation communication strategy to coach supervisors. Tracked and monitored employee participation and knowledge verification via Learning Management System (LMS) to strengthen training knowledge verification. Collected and prepared training performance metrics for presentation to the governance board.
Participated in regional checkpoint meetings. Coached primary sponsors and stakeholders at all levels. Collaborated with product management and technical support. Provided all connections and updates to SharePoint internal webpages to support the commercialization of software.
Designed and administered a PE Toolkit SharePoint site to inform users about software releases and associated trainings. Developed content in partnership with the product champion.
Increased the efficiency of cross-functional departmental projects by creating a Responsible, Accountable, Consulted, and Informed (RACI) chart to clarify roles and responsibilities.
Ensured successful ILT results by identifying and rectifying deficiencies in prerequisite training, software license agreements, and laptop hardware. From September 2013 to September 2014 (1 year 1 month) Houston, Texas AreaTraining Coordinator & Learning Management System (LMS) Administration, Maintenance Group (Contract) @ • Reinvigorated training for 61 employees and 11 contracted staff and oversaw the creation of specific change management plans to update employees about OSHA and EPA compliance trainings. Initiated an oxygen service training and certification program for contractors working on onsite turnarounds, shutdowns, and preventive maintenance. Implemented a change management communication plan with weekly deliverables which included training requirements, talk points from first line supervisors, and recognition of employees' achievements. Monitored performance and continuous improvement. Coached mid-managers about tactics to reinforce training.
Raised the rate of compliance with federal mandates from 75 to over 98 percent in only three months.
Reduced risk through a management of change program which enhanced procurement, receiving, storage, positive materials identification, planning, and scheduling.
Upgraded safety through more vigorous training efforts. From November 2012 to April 2013 (6 months) Communications, Marketing, and Strategic Planning (Contract) @ • Consulted on a branding and marketing strategy based on business objectives, changes in the market place, and evolving user expectations that leveraged the story of Cardionics, a 30 year old company that pioneered and manufactured medical innovative auscultation products and services and revolutionized the manner in which the company served their clients: medical, nursing, EMT programs and simulation centers worldwide.
• Researched, designed, and created the course description, learning objectives, and instructional PowerPoint presentation , Cardionics Learning Systems: Experiential Learning from Standardized Patient Interaction, and co-presented to educators and directors from university medical schools, nursing programs, and simulation centers from around the world at the 2012 Association of Standardized Patient Educators Conference (ASPE). From May 2012 to June 2012 (2 months) Coordinator, Policy, Planning & Analysis, Office of Institutional Research & Effectiveness @ • Supported accreditation and continuous improvement through the collection and analysis of administrative and educational support data. Coordinated 250 operational policies affecting seven university divisions. Collaborated with stakeholders on policy cycle reviews and edits and on policy proposals.
Compiled all required information and completed data entry on time by coaching staff in 150 reporting units.
Accomplished total compliance with data collection efforts in Fiscal Year 2012 - 2013 as a legacy of my individual and group trainings for multiple departments. From January 2011 to December 2011 (1 year) Coordinator, Special Projects for the Dean, College of Education @ Revitalized the marketing of academic programs, recruitment initiatives and special programs for the College of Education in collaboration with the Dean and 120 tenure-line faculty members in four departments. Developed and launched all communication strategies event planning and coordination, continuous education, and community outreach programs
Established a competitive market presence through the college's first branding strategy.
Increased enrollment by 33 percent in 14 months. From September 2009 to January 2011 (1 year 5 months) B2B Territory Development Manager @ Established a new regional office. Created branding and business development strategies, achieved extensive visibility throughout the region, attracted referrals of high-level business, and led large projects.
Generated sales of $1 million during the first year.
Achieved success with projects in every vertical market. From August 2006 to November 2008 (2 years 4 months) Consultant, B2B Business Development @ Repositioned CONTRACTA, a regional contractor for Allsteel and Hon brands, implementing knowledge derived from competitive market analysis and business development penetration.
Designed and developed collateral and marketing activities. Consultative and professional programming expertise in tandem with projects management resources resulted in innovative projects with clients originally committed to the competition.
Description: Applied competitive market analysis to reposition the company for deeper market penetration. Developed innovative marketing projects and collateral to increase the company's visibility.
Raised annual sales volume by $1.5 million.
Secured business from customers previously loyal to competitors.
Secured a $350,000 project by establishing rapport with the client, architect, and contractor.
Stimulated interest from a major national real estate investment firm through a cold call. From October 2004 to August 2006 (1 year 11 months) B2B Strategic Accounts Manager, @ Developed and supervised all marketing projects for key accounts. Observed tight deadlines while overseeing procurement, installation, and post-installation services. Managed as many as 30 direct and indirect reports in six departments. Collaborated in establishing a nationwide program of integrated products. Was invited to be a guest speaker at the MIT Sloan School of Business Management.
Exceeded sales goals by 38 percent, recording $2.75 million in revenue.
Generated $1.5 million in incremental sales by implementing a value-driven strategy and stimulating rapport with previously dissatisfied customers. From November 1997 to February 2000 (2 years 4 months) Dallas/Fort Worth Area
Master of Arts (M.A.), Organizational Communication, 3.92GPA @ The University of Texas-Pan American From 2012 to 2014 Bachelor's degree, Commercial Interior Design/Studio Art, 4.0 GPA @ Texas State University-San Marcos From 1991 to 1994 Bachelor of Arts (B.A.), Psychology, 3.0 @ University of Arizona From 1979 to 1982 Arlene Kay Robinson is skilled in: Public Speaking, Strategic Communications, Presentation Development, Editing, Oral & Written Communication Skills, Organizational Development, Program Development, Market Research, New Business Development, Corporate Communications, Employee Engagement, Creative Solutions, Creative Problem Solving, Critical Thinking, Quantitative Research
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