IT Director @ From December 2012 to Present (3 years 1 month) EMEA Enterprise Architecture Head @ Key responsibilities: - delivery of Enterprise Architecture function in the region in line with Global Enterprise Architecture standards and directions -provision of Sector technology units with oversight and input on enterprise architecture to ensure technology implementation is consistent and standard across the Firm - Management and optimization of Technology evaluations through architecture projects scoping and architecture assessments - Cooperation on Return On Investment (ROI) and Technology expenditure evaluations - Execution and support of “just enough, just in time” developments – facilitate speed of change - Ownership and management of applications portfolio used in EMEA region From April 2012 to December 2012 (9 months) Warsaw, Masovian District, PolandWeb Incident and Tier 2 Incident Management Global Head within Global Customer Service Centre @ Key Responsibilities: - global provision of Web Incident Management Services provided by GCSC. - global provision of Tier 2 Incident Management Services provided by GCSC. - management of IcM teams located in main Service Centers across the globe (San Antonio, Budapest, Manila, Warsaw, Dalian). - creation and implementation of Problem Management across CTI Top 8 Products. - relationship management with key customers globally. From June 2011 to April 2012 (11 months) Warsaw, Masovian District, PolandHead of Customer Service Centre in Warsaw @ Key responsibilities: - Creation of Warsaw Customer Service Centre supporting users across ~50 EMEA countries within Top 8 Products (Desktop, Blackberry, Voice, Collaboration, Video, Security, Remote Access and Messaging) using 15 most common languages - Incorporation of current product silo’s into one model - Process and procedures standardisation and implementation to all EMEA CSC locations to ensure excellent Customer Service and most efficient cost and operational models. - Remote management of Wipro Customer Service Centre (21 employees) including staff, compliance, Information Security and Data Privacy - Creation and maintenance of fully compliant and secure support environment covering 2 support levels within Customer Service Centre (end-to-end services provided for all covered products with all aspects of compliance and security) - Creation and establishment of standardised development plans for all support staff layers - Drive effective recruitment covering technical knowledge, language coverage and soft skills. From May 2009 to June 2011 (2 years 2 months) Warsaw, Masovian District, PolandHead of Desktop Support EMEA @ Key responsibilities: - Desktop Support service provision and services delivery in EMEA Region to all businesses with highest quality of service by effective management of Remote Desktop Support Teams (Warsaw, Barcelona, Belfast, Mumbai, Chennai) - Ensuring effective co-operation between all RDS sites and with all Technology teams within a Region to deliver the best Desktop Support Services - Remote Desktop Support model application (centralization) to EMEA countries utilising Centers of Excellence, meeting CTI Regional Strategy - Process and procedures standardisation and implementation to all EMEA locations to ensure excellent Customer Service and most efficient cost and operational models. - Define, establish and maintain proper client management model to ensure that the provided services will meet customer requirements. - Create and maintain fully compliant and secure desktop environment including creation of RDS team in Warsaw and expansion of all other teams (Barcelona, Belfast and CTS/Wipro). From August 2007 to May 2009 (1 year 10 months) Warsaw, Masovian District, PolandCentral Servers Administration Team Manager within CTI Poland Distributed Operations @ Responsible for provision of file/print server, Information Security Administration function and Software Assets Management services delivered to all the users across Poland in the distributed environment. Responsibilities included full team management (i.e. staff development, services monitoring, financials, client management and other). In charge of 16 members distributed between 3 teams: Server Administrators, ISA Administrators and Software Management Team. Additionally responsible for arrangement of all the social events for CTI Poland Distributed Operations. Business Relationship Manager responsible for Technology in front of Regional Processing Centre in Olsztyn. Responsible for coordination of various interdisciplinary, technology projects related or delivered to Regional Processing Centre in Olsztyn. From November 2003 to August 2007 (3 years 10 months) Warsaw, Masovian District, PolandDesktop Support Manager within Citi Global Technology Infrastructure @ Responsible for delivery of Desktop Support services in Olsztyn Regional Processing Centre, administration and development of Citidocs application across all the branches of Bank Handlowy. From August 2001 to November 2003 (2 years 4 months) Olsztyn, Warmian-Masurian District, PolandDatabase and Application Engineer @ Responsible for development, implementation and administration of Citidocs, Autoimport and BatchScan applications in Bank Handlowy. From March 2000 to August 2001 (1 year 6 months) Warsaw, Masovian District, PolandDesktop Support Engineer @ Member of a 5 person team responsible for desktop support services delivered to more than 10000 users in 71 remote locations. From August 1999 to March 2000 (8 months) Warsaw, Masovian District, PolandIT Marketing Team Manager @ Responsible for creation and development of an IT Marketing Team as well as marketing of other services provided by company. From October 1998 to August 1999 (11 months) Warsaw, Masovian District, Poland

Arkadiusz Terlikowski is skilled in: IT Service Management, IT Management, Enterprise Architecture, Contact Center Management, IT Strategy, Banking, ITIL Certified, Team Management, Change Management, Management, Release Management, Incident Management, Problem Solving, Problem Analysis, Problem Management