Enthusiastic, results-oriented Sales Operations Manager with 18+ years of experience in sales. Possesses extensive interpersonal and communication skills that are utilised to create productive working relationships both internally and externally. Passionate about success, consistently puts the customer first to ensure customer satisfaction. Enjoys being part of, as well as motivating and leading, a productive and successful team and thrives in highly pressurised and challenging working environments.

Sales Operations Manager - LEO (Large Enterprise Operations) UK @ •Managing a team of 19 employees within the UK Sales Operations department •Outlook forecasting and pipeline management, including managing regular meetings with Sales General Managers and teams, in addition to resource prioritisation with other business functions •Providing Management Information and reporting for the UK Board and other European/US reviews •Liaising with various business functions and Sales General Managers to ensure sales productivity and performance is maximised •Managing the compensation strategy including creation of plans, sales incentives and targets, as well as the ongoing management and resolution of compensation queries •Deploying Education and Learning programmes •Ensuring correct utilisation and adherence to standards for Salesforce.com within the UK •Team leadership - both on- and off-shore Key Achievements: •Oversaw a project to reduce overheads by offshoring staff to Romania which resulted in a 30% cost reduction ($1m over 5 years) •Introduced the "Touchpoint"​ process which ensures that all high value prospects are managed correctly and that appropriate management support is provided •Received the "Xerox Presidents Award"​ for outstanding contribution to the business in 2012 •Implemented a Sales Induction Programme which increased staff retention from 33% to 100% •Extended the use of Salesforce.com to increase accuracy, streamlining and reporting of UK outlooking process •Introduced training sessions for the UK salesforce to fill training gaps, due to success, program was extended to all of Europe •Introduced a "Sales Portal"​ to increase ease of access to documentation for all salespeople •Restructured the Sales "Performance Excellence Process"​ (PEP) to improve staff development •Managed the UK "Risk & Renewal" Process to ensure actions were taken to secure contract renewals From September 2010 to Present (5 years 4 months) XGS Account Manager @ • Managed critical key accounts predominantly in the Financial Services Sector, performed account management duties whilst managing the sales pursuits for outsource services • Negotiated contracts and terms with clients and liaised with internal stakeholders to ensure the streamlined transition and successful delivery of the contract From January 2000 to September 2010 (10 years 9 months) Office Solutions Exec @ Sold Xerox Office Solutions to larger customers, primarily in the Financial Services sector within National Accounts, acted as account manager for these accounts From 1997 to 1999 (2 years) London, United KingdomGradPlus Trainee @ Gained experience in various Xerox departments including Service, Sales, HR, Finance, and Marketing From 1995 to 1996 (1 year) Watford, United KingdomGrad Trainee @ From 1993 to 1994 (1 year)

Annabelle Clarke is skilled in: Solution Selling, Managed Print Services, Account Management, Managed Services, Outsourcing, Channel, Sales Management, Direct Sales, Sales Process, Key Account Management, New Business Development, BPO, Service Delivery, B2B, Salesforce.com