Andrew Terletski's Email Addresses & Phone Numbers

An accomplished and adaptable IT & Telecoms Professional with 16 years of multidisciplinary experience in Blue Chip City Finance. Motivated and proactive with enthusiasm for new opportunities and experience to add value to a new challenge. Adept at managing daily functions and technical projects in a heavily regulated environment, applying corporate quality to achieve Service Level Agreements...

An accomplished and adaptable IT & Telecoms Professional with 16 years of multidisciplinary experience in Blue Chip City Finance. Motivated and proactive with enthusiasm for new opportunities and experience to add value to a new challenge. Adept at managing daily functions and technical projects in a heavily regulated environment, applying corporate quality to achieve Service Level Agreements and project deliverables within stipulated timescales.EMEA Trader/Enterprise Voice Operation Engineer @ Voice Operations Managing and supporting MAC work on Cisco Call Manager, Speakerbus System, Twisted Pair and Redwood Conference system, Cisco and Tandberg video conference and IPC trading system. Creating new user profiles, amending and adding additional lines to trader’s boards. Working closely with back office to resolve any on-going issues or meet new requests. Managing moves and changes (MACs). Supporting voice recording and managing playbacks for Bank Compliance on NICE, E-Talk and RACAL ensuring security/confidentiality of sensitive voice data on both Enterprise and Trader recording. Technical Support 1st, 2nd and 3rd Line support for wide range of hardware and software systems, including Cisco Call Manager plus Voicemail, Speakerbus, E-Talk, Nice and Cisco Video Conference. Key Projects Project-management responsibility for Voice upgrades/migrations/transitions, coordinating with Project Engineering in preparation and execution, and overseeing team provision of ongoing support: Upgrade of Cisco VOIP Call Manager 6.1 to 8.5, 2013 Replaced Redwood with Twisted Pair to correspond with BAML’s US systems, 2013 Transition from BT ITS to IPC on the trading system, 2011 Transition from NICE 8.9 analogue voice recording to Etalk digital Voice recording, 2008 Transition from Nortel PBX to Cisco VOIP, 2008 From January 2006 to Present (10 years) London, United KingdomTechnical operation/support cover engineer @ Managing and supporting MAC work on Cisco Call Manager, Speakerbus System, Ericsson MD110 Telephony System and Nice Voice Recording System. Managing moves and changes (MACs). From March 2000 to January 2006 (5 years 11 months) London, United KingdomTechnical operation/support cover engineer @ Managing and supporting MAC work on Nortel Telephony System, Speakerbus System, BT ITS Trading System, Nice Voice Recording System. Managing moves and changes (MACs). From March 2000 to January 2006 (5 years 11 months) London, United KingdomTechnical operation/support cover engineer @ Technical operation/support cover engineer for Barclays Capital, Mizuho International, Goldman Sachs, Barclays(Woolwich PLC) and other Blue Chip City Finance Institutions. From March 2000 to January 2006 (5 years 11 months) London, United KingdomTechnical operation/support cover engineer @ Supporting voice/data infrastructure on iTRACS. Managing moves and changes (MACs). From March 2000 to January 2006 (5 years 11 months) London, United KingdomTechnical operation/support cover engineer @ Managing and supporting a Commensus project. Installation of Commensus PBX system for all of the Woolwich branches nationwide. From March 2000 to January 2006 (5 years 11 months) London, United KingdomRegional Telecoms Engineer @ Providing various customers with an alternative voice network by programming various PBX’s with different LCR routing options. From January 1998 to February 2000 (2 years 2 months) London, United Kingdom Andrew Terletski is skilled in: Integration, Telecommunications, Team Leadership, Enterprise Voice, ITIL, Data Center, Solution Architecture, Unix, Business Analysis, Disaster Recovery, IT Service Management, Requirements Analysis, Cisco Technologies, Vendor Management, Software Project Management