Automating the employee lifecycle with Fleetsmith
San Carlos, California, United States
Atypon
Technical Account Manager
January 2014 to Present
Sprint Nextel
Technical Consultant
June 2012 to January 2014
San Francisco Bay Area
Marketstar
Blackberry Technical Sales Representative
March 2012 to June 2012
AT&T Mobility
Retail & Business Sales and Service Consultant
November 2007 to June 2011
Hellenic Dance Organization
Technical & Logistics Manager (volunteer position)
March 2006 to February 2008
-Manage key client relationships, owning all facets of their accounts; conduct weekly meetings, resolve customer requests and provide technical assistance for accounts -Troubleshoot customer-reported defects and oversee resolution with engineering and/or product -Project manage website launches: guide customers on how to best utilize the tool to meet their business needs, and collaborate with engineering to fix defects... -Manage key client relationships, owning all facets of their accounts; conduct weekly meetings, resolve customer requests and provide technical assistance for accounts -Troubleshoot customer-reported defects and oversee resolution with engineering and/or product -Project manage website launches: guide customers on how to best utilize the tool to meet their business needs, and collaborate with engineering to fix defects or generate new features -Gather requirements for functional specifications and develop timelines for client enhancement requests in collaboration with Project Managers and Solution Architects -Oversee QA plans during major releases
What company does Andreas Najjar work for?
Andreas Najjar works for Atypon
What is Andreas Najjar's role at Atypon?
Andreas Najjar is Technical Account Manager
What industry does Andreas Najjar work in?
Andreas Najjar works in the Computer Software industry.
Who are Andreas Najjar's colleagues?
Andreas Najjar's colleagues are Mark Feldman, Ted Choper, Jessica ☁, Kurt Peek, Łukasz Jagiełło, Jesse Endahl, Alex Joo, Eric Skram, Ishita Arora, and Zack Blum
📖 Summary
Driven professional with a keen interest in Technical Sales and Account Management. -Ranked #1 in Customer Satisfaction for Sales and Customer Service in Northern California/Reno region for 2008 -Ranked #2 in Customer Satisfaction for Sales and Customer Service on the West Coast with total number of scores at 100% for 2009 Specialties: Telecoms, Information Technology, Cad, Pro-engineer, Dos Microsoft SV, Microsoft Office, Oracle Data base organizationsTechnical Account Manager @ -Manage key client relationships, owning all facets of their accounts; conduct weekly meetings, resolve customer requests and provide technical assistance for accounts -Troubleshoot customer-reported defects and oversee resolution with engineering and/or product -Project manage website launches: guide customers on how to best utilize the tool to meet their business needs, and collaborate with engineering to fix defects or generate new features -Gather requirements for functional specifications and develop timelines for client enhancement requests in collaboration with Project Managers and Solution Architects -Oversee QA plans during major releases From January 2014 to Present (2 years) Technical Consultant @ -Provide technical services to customers with software and hardware issues for their mobile device -Perform in-house servicing and repair of wireless products -Diagnose mechanical, hardware, software and systems failures -Determine the most cost effective repair/resolution to minimize customer downtime -Prepare reports for analysis of product failure trends and service ability issues -Sales From June 2012 to January 2014 (1 year 8 months) San Francisco Bay AreaBlackberry Technical Sales Representative @ Demonstration Day Representative- BLACKBERRY -Provide Sales Support to customers on their product -Train Sales Associates on the new Blackberry features and product -Drive awareness of Blackberry products From March 2012 to June 2012 (4 months) Retail & Business Sales and Service Consultant @ Ranked #1 in Customer Satisfaction for Sales and Customer Service in Northern California/Reno region for 2008 Ranked #2 in Customer Satisfaction for Sales and Customer Service on the West Coast with total number of scores at 100% for 2009 -Provided excellent customer service to AT&T clients including personal and small business; used proficient product and service knowledge to educate new and existing customers -Generated top sales results set by AT&T from mobile devices, new/renewed contracts, home and business wired solutions including T1 lines, static and dynamic IPS -Cultivated strong business relationships with new and existing clients as well as store personnel -Trained store associates on emerging devices, new systems and company/vendor policies From November 2007 to June 2011 (3 years 8 months) Technical & Logistics Manager (volunteer position) @ From March 2006 to February 2008 (2 years) Business, Information Technology Management @ Golden Gate University From 2011 to 2014 Engineering & Business @ San Jose State University From 2005 to 2009 Junipero Serra high school From 2001 to 2005 Andreas Najjar is skilled in: Telecommunications, MS Project, Sales, Information Technology, Customer Service, Customer Satisfaction, Retail, Marketing, Sales Operations, Wireless, Security, Mobile Devices, Time Management, Analysis, Salesforce.com
Extraversion (E), Sensing (S), Feeling (F), Judging (J)
1 year(s), 11 month(s)
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