Allison Pickens's Email Addresses & Phone Numbers

📖 Summary

Entrepreneurial leader with strong business and product instincts and a passion for big ideas. Follow my weekly blog posts on Customer Success best practices at @PickensAllison and here: http://www.gainsight.com/customer-success-best-practices/VP of Customer Success and Business Operations @ Passionate about delivering massive success to Gainsight's customers, through the leading customer success solution. Member of the leadership team; report to CEO. * What We Do: SaaS solution that helps Account Management / Customer Success teams retain, engage, and drive more revenue from their existing customers. * How We Do It: See quick video of our solution here: http://www.gainsight.com/how-it-works. Our native Salesforce.com application enables teams to: - Touch their customers at scale - Track customer health - Transform customer success processes * Where We Came From: We're backed by Insight Venture Partners, Bessemer Venture Partners, Bain Capital, Battery Ventures, and Salesforce.com, with $100M+ raised to-date. From February 2015 to Present (11 months) redwood city, californiaVP of Business Operations @ Member of the leadership team. Report to CEO. Would prefer the title "The Challenge Tackler." Built internal functions to scale our company, including sales operations, go-to-market, sales in new industry verticals, post-sales processes for implementation and value delivery, collections process, and employee feedback process. From October 2014 to February 2015 (5 months) redwood shoresDirector of Business Development & Operations @ Member of the leadership team. Report to CEO. Led our Sales Development (SDR) team, business development in new verticals, and go-to-market strategy and operations. From January 2014 to October 2014 (10 months) mountain viewCEO & Co-Founder @ SparkTrades is a marketplace that provides industrial employers with access to critically in-demand tradespeople. Jobs in the trades are the #1 most difficult-to-fill positions in the U.S. and globally, due to a skills gap. There will be a shortfall of 10 million tradespeople in the U.S. alone by 2020. Experience includes: - Conceived idea & built team: recruited co-founder, 3 contractors for development & design, advisor. - Product: Designed and tested product flows and UI. Created MVP for private beta test with 100's of participants. - Business: Designed business model, pricing scheme, and go-to-market plan for acquiring employers and workers. Built partnerships with employer associations and trade schools. - Fundraising: Created pitch materials and developed relationships with investors. From October 2012 to October 2013 (1 year 1 month) Private Equity Associate @ Investment Diligence: - Closed 3 investments, each with $1 billion purchase price - Diligence involved modeling operational scenarios, market-sizing, customer surveys, cold calls, valuation - Focused on tech and retail companies Operational Roles: - Led brand transformation initiatives at Outback Steakhouse and Carrabba’s Italian Grill: Coordinated 30+ top executives across functions in each chain to design and implement new customer experience, test it in pilot stores, and plan nationwide implementation - Led closing process for Bain Capital’s first real estate investment ($1B): Managed team of executives, 3 investment firms, 3 law firms, and accountants to close 5 complex transactions From September 2009 to July 2011 (1 year 11 months) Boston, MAAssociate @ Experience includes: - Developed and implemented the first comprehensive marketing plan for a $5B Mexican infrastructure operation, which drove growth in market share by 15% in 2 years - Led roll-out of supply chain software in 70-person division of major food retailer, by designing new business process, gaining buy-in of senior stakeholders, and resolving system failures From September 2007 to June 2009 (1 year 10 months) Summer Associate @ From June 2006 to August 2006 (3 months) Intern @ IT services / outsourcing research in Gurgaon, India From June 2005 to August 2005 (3 months) MBA, Entrepreneurship @ Stanford University Graduate School of BusinessBA, Ethics, Politics, and Economics, Top 10% of class @ Yale University Allison Pickens is skilled in: Project Management, Cross-functional Team Leadership, Due Diligence, Business Strategy, Analysis, Product Management, Web Applications, Databases, Financial Modeling, Private Equity, Financial Analysis, Venture Capital, Entrepreneurship, Start-ups, Emerging Markets