My objective is to continue my career as an IT professional where my over 11 years’ experience and education combined with my positive attitude can allow me to help a progressive organization meets and exceeds its growing and constant IT challenges.

Senior DevOps Engineer @ Providing operational oversight, and responsible for facilitating the delivery of applications to various target environments. From October 2015 to Present (3 months) Toronto, Canada AreaCo Founder and Lead DevOps @ Planet of IT makes the cloud experience better for you. With highly skilled DevOps team and Automation products, we automate your deployments. We have one code: NO MANUAL PROCESS – EVERYTHING MUST AUTOMATE! For more info visit site: http://www.planetofit.com From August 2012 to Present (3 years 5 months) Lead, Developer Operations Team (DevOps) @ Playing a key role in Canada’s leading SaaS eCommerce Platform Company. Managing day to day software platform operations with the team of four. Key responsibilities are: • Manage the deployment, configuration and maintenance of the infrastructure for the hosted SaaS platform, development, QA and staging environments. • Deploy and manage a continuous integration and delivery pipeline of application. Achieving this using Team City, Jenkins and custom scripts. • Monitor and troubleshoot services running across local infrastructure and Windows Azure cloud. • Using Puppet for configuration management of servers and automate manual processes such as server and client provisioning, software deployments/upgrades. • Using MCollectives with Puppet for system orchestration to rapidly deploy the instances of applications. • Identify parts of the platform and infrastructure requiring additional monitoring and implement monitoring strategies using N-Central, Nagios, NewRelic and LeanSentry. • Develop and deploy programs to monitor additional areas and self-heal critical services in an event of failure. Program and scripts written in C#, PowerShell, Python and Bash. • Troubleshoot and optimize areas of application using reverse engineering, dump analysis and monitoring report to keep the application performance up. • Work with senior management on capacity and infrastructure planning. From August 2013 to October 2015 (2 years 3 months) IT Manager @ Promoted to Operations Manager from Infrastructure Specialist, to provide leadership and technical direction for company’s technology infrastructure located in 2 data center facilities. Primary responsibilities include: Managing 24/7 IT operations, infrastructure upgrades and maintenance, migration projects, systems conversions and performance tuning and monitoring of critical applications/systems. Key accomplishments: • Led new VPS hosting implementation using VMWare ESXi and Citrix XenServer systems. • Proposed and initiated the development of new web based control panel for VPS clients using OpenStack. • Worked on system orchestration projects to deploy the custom instances of Linux and Windows nodes to offer online purchasing of VPS. • Worked on a cloud computing project to offer VPS clients a cloud computing experience by offering iSCSI SAN space and computing resources for their critical applications. • Involved in networking projects where configuration of Cisco routers and switches and spearheaded design and implementation of Checkpoint firewalls cluster in production environments. • Performed various and complex migrations of Linux and Windows based directory services. • Administrated and migrated multiple Microsoft Exchange environments and Office365. • Automated manual processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability. • Developed and deployed custom monitoring and Nagios and Cacti monitoring systems. • Supervised a 24/7 support team, guaranteeing the terms of SLA uptime and service provider contracts and troubleshooting client and technical incidents during migrations, projects and maintenance periods. From September 2010 to August 2013 (3 years) Senior Technical Expert @ Responsible for managing the operations of a technical support team, and resolving escalated customer issues. Key results: • Improved customer loyalty by professionally resolving technical and service level issues in compliance with strict company policies & procedures. • Researched new virus, malware, spywares threats and acted to protect clients systems. • Worked directly with vendors for hardware and software training and support. • Repaired, maintained and supported networked switches, routers and firewalls. • Documented all system developments and change management incidents. From June 2007 to September 2010 (3 years 4 months) Store Manager @ Managed Store technical and retail services. Troubleshot and resolved technical issues quickly and effectively Worked with support applications such as Microsoft POS and Active Directory to ensure difficulties are resolved quickly and correctly Interacted and provided customer service and support to a wide array of clients, both internal and external Multitasked in a very high pressure environment. Supervised and trained more than 10 technicians. From March 2006 to April 2008 (2 years 2 months)

Graduate, the Computer Systems Technology program @ Seneca College 2008 - 2010 From 2008 to 2010 Ali Raza is skilled in: Microsoft Servers, Linux, Hyper-V, Xen, KVM, Windows Azure, Amazon Web Services (AWS), Puppet, Ansible, Chef, SALT, Team Foundation Server, Subversion, Git, Maven