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Alessandro Tutone

Coach

Coach at Cpl Jobs Ireland

Ireland

Section title

Alessandro Tutone's Email Addresses & Phone Numbers

Alessandro Tutone's Work Experience

Cpl Jobs Ireland

Coach

November 2014 to Present

Cpl Ireland - Hewlett Packard

Backup Operational Analyst

June 2014 to Present

Cpl Ireland - Hewlett Packard

Backup Quality Assurance Specialist

March 2014 to Present

Alessandro Tutone's Education

IBAT College Dublin

Diploma in Desktop Publishing (FETAC Level 6 Component in Digital Imaging) Diploma in Desktop Publishing (FETAC Level 6 Component in Digital Imaging)

2013 to 2013

Institute of the Arts - Milano - Italy

Graphic Designer Graphic Design

2000 to 2005

Alessandro Tutone's Professional Skills Radar Chart

Based on our findings, Alessandro Tutone is ...

Calm under pressure
Perceptive
Questioning

What's on Alessandro Tutone's mind?

Based on our findings, Alessandro Tutone is ...

56% Left Brained
44% Right Brained

Alessandro Tutone's Estimated Salary Range

About Alessandro Tutone's Current Company

Cpl Jobs Ireland

Provide mentoring, training and coaching to all new and existing Level 1 Technical Support Analysts.

Frequently Asked Questions about Alessandro Tutone

What company does Alessandro Tutone work for?

Alessandro Tutone works for Cpl Jobs Ireland


What is Alessandro Tutone's role at Cpl Jobs Ireland?

Alessandro Tutone is Coach


What is Alessandro Tutone's personal email address?

Alessandro Tutone's personal email address is a****[email protected]


What is Alessandro Tutone's business email address?

Alessandro Tutone's business email addresses are not available


What is Alessandro Tutone's Phone Number?

Alessandro Tutone's phone (**) *** *** 335


What industry does Alessandro Tutone work in?

Alessandro Tutone works in the Printing industry.


About Alessandro Tutone

📖 Summary

I would welcome the opportunity to utilise the knowledge and experience I have gained from my formal studies and through my work experience over the past few years in Italy and here in Ireland. I have planned and managed my time to achieve a good balance between my studies and maintaining other interests. Two years abroad and my quite extensive travel experiences have offered me opportunities to adapt to new environments. I have learned how important it is to be flexible and make use of my own resources.Coach @ Provide mentoring, training and coaching to all new and existing Level 1 Technical Support Analysts. From November 2014 to Present (1 year 2 months) Backup Operational Analyst @ Quality Client Interaction Reporting Escalation and Incident Management Knowledge Management From June 2014 to Present (1 year 7 months) Backup Quality Assurance Specialist @ Italian backup for AC/Language tests. From March 2014 to Present (1 year 10 months) Technical Support Analyst @ As Technical Support Analyst my responsibilities include: - Responding to customer technical issues in Italian and English languages. - High level of quality handling calls, ensuring the service level agreement. - Ensure first class customer service with a focus on first time resolution. - Liaise with both internal and external parties in the resolution of escalated customer queries. - Liaise with members of all operational teams as required. - Troubleshooting technical issues, logging properly and escalating to specific workgroups. - Efficient time-management meeting targets and deadlines. From August 2012 to November 2014 (2 years 4 months) Technical Department Account Executive @ As Technical Department Account Executive my responsibilities include: - Managing and drafting orders and drawing layouts for the Graphic Department - Supervise every step of the creation process, especially quality control of the final draft - Customer service My costumer service skills are: - Daily contact with costumers on the supervision of the project commissioned to define costs Amount of daily e-mails: 80 Amount of daily calls: 100 - Development and supervision of the project from the beginning to the end - Coordinating the teams involved during all the process - Daily problem solving tasks in relation to issues with customers and the internal teams - Monthly client visits to advertise the new products From July 2007 to March 2012 (4 years 9 months) Milan Area, ItalyGraphic Designer @ - Reprocessing graphic documents for Flexographic printing in the production of block prints and printing plates/lines - Customer Service From October 2005 to July 2007 (1 year 10 months) Milan Area, ItalyDiploma in Desktop Publishing (FETAC Level 6 Component in Digital Imaging), Diploma in Desktop Publishing (FETAC Level 6 Component in Digital Imaging) @ IBAT College Dublin From 2013 to 2013 Graphic Designer, Graphic Design @ Institute of the Arts - Milano - Italy From 2000 to 2005 Alessandro Tutone is skilled in: Digital Printing, Customer Service, Account Management, Offset Printing, New Business Development, Graphic Design, Microsoft Office, Pre-press, Direct Mail, Photoshop, Team Leadership, Customer Satisfaction, Team leadership, Windows 7, Teamwork


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In a nutshell

Alessandro Tutone's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

2 year(s), 3 month(s)

Alessandro Tutone's Willingness to Change Jobs

Unlikely

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