Alessandro Tutone's Email Addresses & Phone Numbers

📖 Summary

I would welcome the opportunity to utilise the knowledge and experience I have gained from my formal studies and through my work experience over the past few years in Italy and here in Ireland. I have planned and managed my time to achieve a good balance between my studies and maintaining other interests. Two years abroad and my quite extensive travel experiences have offered me opportunities to adapt to new environments. I have learned how important it is to be flexible and make use of my own resources.Coach @ Provide mentoring, training and coaching to all new and existing Level 1 Technical Support Analysts. From November 2014 to Present (1 year 2 months) Backup Operational Analyst @ Quality Client Interaction Reporting Escalation and Incident Management Knowledge Management From June 2014 to Present (1 year 7 months) Backup Quality Assurance Specialist @ Italian backup for AC/Language tests. From March 2014 to Present (1 year 10 months) Technical Support Analyst @ As Technical Support Analyst my responsibilities include: - Responding to customer technical issues in Italian and English languages. - High level of quality handling calls, ensuring the service level agreement. - Ensure first class customer service with a focus on first time resolution. - Liaise with both internal and external parties in the resolution of escalated customer queries. - Liaise with members of all operational teams as required. - Troubleshooting technical issues, logging properly and escalating to specific workgroups. - Efficient time-management meeting targets and deadlines. From August 2012 to November 2014 (2 years 4 months) Technical Department Account Executive @ As Technical Department Account Executive my responsibilities include: - Managing and drafting orders and drawing layouts for the Graphic Department - Supervise every step of the creation process, especially quality control of the final draft - Customer service My costumer service skills are: - Daily contact with costumers on the supervision of the project commissioned to define costs Amount of daily e-mails: 80 Amount of daily calls: 100 - Development and supervision of the project from the beginning to the end - Coordinating the teams involved during all the process - Daily problem solving tasks in relation to issues with customers and the internal teams - Monthly client visits to advertise the new products From July 2007 to March 2012 (4 years 9 months) Milan Area, ItalyGraphic Designer @ - Reprocessing graphic documents for Flexographic printing in the production of block prints and printing plates/lines - Customer Service From October 2005 to July 2007 (1 year 10 months) Milan Area, ItalyDiploma in Desktop Publishing (FETAC Level 6 Component in Digital Imaging), Diploma in Desktop Publishing (FETAC Level 6 Component in Digital Imaging) @ IBAT College Dublin From 2013 to 2013 Graphic Designer, Graphic Design @ Institute of the Arts - Milano - Italy From 2000 to 2005 Alessandro Tutone is skilled in: Digital Printing, Customer Service, Account Management, Offset Printing, New Business Development, Graphic Design, Microsoft Office, Pre-press, Direct Mail, Photoshop, Team Leadership, Customer Satisfaction, Team leadership, Windows 7, Teamwork