Customer Service Specialist @ From 2014 to Present (1 year) Allentown, PennsylvaniaIndependent Marketing Representative @ • Coordinating a group to market and sell goods and services • Learning how to self-promote and strategize • Gaining knowledge in customer targeting and sales From April 2011 to December 2012 (1 year 9 months) Allentown, Pennsylvania AreaWork-Study @ • Organize and maintain accurate filing records of vendors • Interpreting financial documentation • Construct and calculate sales records From September 2011 to May 2012 (9 months) Center Valley, PaCustomer Service Representative @ • Assisted customers in finding solutions to problems or questions they had about their mortgage • Enhanced skills in client relations, credit and collections and cold calling From September 2009 to February 2011 (1 year 6 months) Allentown, Pennsylvania AreaIntern @ • Analyzed and processed customers’ orders • Forecast future sales From May 2010 to August 2010 (4 months) New York, New YorkSales Associate @ • Assisted customers with buy gas and products • Maintained an accurate cash balance • Educated new employees how to operate at certain position From September 2008 to April 2009 (8 months) Macungie, PACrew Member @ • Maintained an accurate cash balance • Educated new employees how to operate at certain position From April 2006 to August 2008 (2 years 5 months) Allentown, Pennsylvania Area

Bachelor's degree, Business Administration, Management and Operations @ DeSales University From 2009 to 2014 Lehigh Carbon Community College From 2009 to 2010 Alanzo Scarlett Jr is skilled in: Sales, Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Data Entry, Microsoft Word, Teamwork, Leadership, Social Media, Customer Satisfaction, Telephone Skills, Direct Sales