Comprehensive hands on experience in all phases of business operations and development in diverse environments . For the last 6 years I have been in charge of the development of our International Sales and Support distribution channel and have managed to build a growing recurring revenue base with Distribution anchors all over the world. I am keenly aware of the fast changing, dynamic nature of business especially in the High tech sector which I have been a part of my entire professional career . Understanding that to perform at the highest levels in today's business environment requires constant learning and up to date skills I periodically attend University courses, professional seminars as well as technical programs including relevant business networking seminars. Specialties: Hands on Domestic and International technical Sales and Support, marketing, Business development and management. My skills include development of bilingual Technical and sales documentation. Experienced in Contract and business negotiations. I organize and attend Trade shows, exhibitions and present technical and sales solutions to large or small groups domestically and abroad. Very knowledgeable in product development and sourcing. Specialist in turning start ups into profitable entities quickly.

VP Operations and International Market Development @ Commercial GPS/ AVL software and engineering development company providing end to end Logistics Based Services solutions in the Location Based Service Industry. Responsible for all phases of hands on business operations including sole responsibility for international business development and Sales, support and market development on a 24/7 basis with limited additional personnel. Successfully developed a strong International distribution channel in 22 countries and growing with over 35 certified Distributor partners. Responsible for all key customers and Distributor project management worldwide Source, test and certify products and new vendors as well as specify, design and contract manufacture required products and peripherals. Develop and maintain all technical and support material and content (manuals, bulletins), and all International sales material in both English and Spanish and coordinate with foreign distributors on additional languages (French, Italian, Portuguese). Perform all international technical training and support seminars, hands on demos, Sales training, product sourcing, product testing, and product and software enhancements. Publish product application notes after creating innovative solutions to problems or proposing ideal solutions for additional product sales Coordinate and active presenter for all of the company’s many trade show exhibitions. From May 2007 to Present (8 years 7 months) Technical Operations Manager @ Highlights: Managed all technical business Operations, systems implementations, IT infrastructure, customer support, personnel, and purchasing. I managed all customer/service delivery operations functions including: Interfaced with modality vendors & IT personnel to troubleshoot / repair imaging, PACs, RIS, HL7, SQL, database, Switches, routers, network infrastructure and backbone carrier hardware/software problems as well as in the installation of new or add-on systems. Design, build & purchase client systems & project manage all phases of implementation from sale to end user training. I created processes and procedures, documentation and training manuals and performed software testing and product development. Responsible for purchasing, inventory management and quality control. Managed the customer support help desk and dispatching of field personnel as well as vendors, contractors and suppliers. I provided product enhancements and improvements, training, employee development and pre and post sales support in working with clients, Doctors, administrators, technicians and modality personnel. . QC'd all software vendor products as well as designed and debugged our own internally developed software / hardware products and functions. I also worked with our programmers on development and installation/support of our PACs and RIS products, as well as vendor products such as Sectra PACs, Medimage, RAMSoft and a few others. I also worked on Modality Work list and HL7 interfaces as well as IT networking in supporting our clients. From October 2003 to May 2007 (3 years 8 months) Director of Provisioning and Technical Operations @ Highlights: Established Telecom/Data sales/service delivery and customer care operations throughout Florida Operational P/L, budgeting, financials and metric productivity responsibility Staffed and trained all departments within budget and on schedule including Service and Provisioning center reps and field technicians Established remote diagnostics testing processes for field services technical operations and provisioning departments Project managed the decentralization & reorganization of key departments / functions (provisioning, Switch programming, Call center). Implemented many cost saving quality and process improvement programs (electronic Trouble Ticket, customer signoff acceptance form) Project managed deployment of DSL, T-1 broadband and VOIP product market launches and subsequent business plan requirements. Managed all direct and indirect sales support channels Project managed quality/process improvement audit teams; resulting in over a 22% revenue increases and reduced recalls metric Developed on-going training and certification programs as well as cross-functional sales and support training programs I co-created and conducted several management training seminars and workshops for first time managers and supervisors Regional responsibility for customer service, billing, collections, field services, provisioning ,network support operations and training. Project managed several optimization initiatives such as subscriber line networks and instituted loop-back testing processes Established a customer support center responsible for one call resolution metrics Reorganized the operations support division and created methods and procedure manuals for each department Managed the implementation teams of a new OSS evaluation and transition project From 1998 to 2003 (5 years) Operations Director @ Highlights: Established several complete turnkey, sales and service branches throughout Florida. Complete financial responsibility for the East Coast Regional operations (P/L, budgeting, personnel, training, etc.) Developed an indirect Dealer, VAR, sales and service channel as well as a technical vendor installation network in the region Approved invoices, purchase orders and work orders including proper estimation of time, materials used, billing codes and pricing Total personnel responsibility including: hiring, terminating, training, evaluating, disciplining and promoting. Developed and produced technical training programs, seminars, workshops, and quality improvement initiatives Established a company standardized technical certification training program for dealers and employees I Instituted maintenance and calibration schedules for key test equipment and ongoing product improvement initiative programs. Produced and conducted company training on proprietary TDMA based frequency hopping multiple access communications protocol I was on the product development team working alongside research engineers and scientist. From October 1994 to October 1998 (4 years 1 month) Service Operations Mgr @ Highlights: Managed and increased business operations throughout several reorganizations, acquisitions, mergers and buyouts. Complete P/L responsibility including, inventory, customer service, facilities, budgeting and financials. Total staffing and personnel responsibility Staffed and trained personnel for the international dealer sales and technical support department Commissioned and supported varied wireless communication systems throughout the US, Latin America and the Caribbean I managed all provisioning, service delivery, sales, customer care and repair operations in South Florida. Managed and negotiated contracts with subcontractors, suppliers and vendors Consistently achieved or exceeded metric goals for revenue, productivity and customer satisfaction Management Responsibility for all facilities, fleet vehicle requirements, products and supplies inventory Produced bilingual training workshops in the US, Latin America and the Caribbean. Approved invoices, purchase orders and work orders including proper estimation of time, materials used, billing codes and pricing Commissioned and project managed the installation and ongoing operation of wireless systems throughout the region Established training programs for all departments Created a process and procedures manuals Designed, installed and maintained EF Johnson corporations company owned UHF, 800 and 900 MHz RF trunking systems as well as several VHF backbone systems. Managed the implementation of EF Johnsons cellular phone distribution network and technical support in South Florida From June 1983 to October 1998 (15 years 5 months)

IT Systems Engineer, Microsoft Certified Systems Engineering @ New Horizon Computer Technical Institute From 2004 to 2006 FCC First Class License, Electronics and Communications @ Lindsey Hopkins Technical Center From 1982 to 1984 Bachelos of Science Professional Administration, Business and Finance, 3.9 @ Barry University Al Rozio is skilled in: Wireless Broadband, Telecommunications, VoIP, Wireless, Cellular Communications, T1, GPS, RF, CDMA, Vendor Management, Databases, Cross-functional Team Leadership, System Deployment, GSM, Management