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Greater New York City Area
Senior Manager @ Accenture
Benchmarking and Operational Excellence Lead @ Accenture Business Services for Utilities
Consultant Systems Integration & Technology @ Accenture

Associate Director at Navigant Energy practice focusing on customer engagement and customer experience strategy and solutions for Utilities. Over 12 yrs of experience helping large Utilities clients with Customer Service operational performance and solutions delivery, business process transformation leveraging Smart Grid capabilities, Operational Excellence (OE), and Business Process Outsourcing (BPO). Most recent experience includes customer analytics solution 

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