My IT experience is focused around help-desk and infrastructure support, leveraging software, products, tools and services to better impact how we conduct business - and operate more efficiently as a firm. My approach is centered around user experience - applying creative process with a primary focus on process improvement and customer service.

IT Site Administrator @ • Manage site and infrastructure for NYC location and regional remote sites • On-boarding/off-boarding and inventory management for NY and regional sites • Implement tools, process and policies firm wide • Improve AV technology • Manage office moves, build-outs and expansions • Lead efforts on process improvement between IT, HR, Facilities and other support functions • Maintain vendor and contractor relationships From June 2014 to Present (1 year 7 months) Responsive Support Technician @ • Onsite support for East Coast clients - desktop support and project management • Remote helpdesk support for all clients - and case management • Leverage East Coast time-zone to respond to server alerts and outages • Manage office expansion projects for clients From November 2013 to May 2014 (7 months) Technology Project Manager @ Freelance IT Project Manager - Research, test and develop migration plan from MS Exchange to Google Apps. From May 2013 to October 2013 (6 months) IT Systems Admin @ Helpdesk Tech: Providing customer service; troubleshoot and support the IDEO community and clients - iOs, Windows, Android, variety of web and audio conferencing tools; Lifesize, Webex, BlueJeans, Google Mail, Apps, Docs and G+, LoopUp. Remote support for other IDEO locations around the world. Software support; Solidworks, Adobe Creative Suite, Microsoft Office (Mac and PC). Prioritize and manage helpdesk tickets using Zendesk, asset management, Onboarding and new hire training. Telecom: Work with 3rd party to manage contracts for mobile accounts and audio conferencing solutions. Assist in managing cellular assets; order and set up mobile phones for new and existing employees. System Administrator: Work directly with the System Architect to maintain global infrastructure and servers, data management. Direct implementation and training of new systems; Google Apps, Zendesk, Dropbox, Pivotal, OKTA, LoopUp. Basic knowledge around Terminal Servers, Active Directory, Exchange, VMware, Netapp. From November 2007 to March 2013 (5 years 5 months) Operations & Inventory Manager @ Operations: Data entry and book keeping, generate purchase orders, invoices, credit memos, inventory adjustments. Liaison between company and outside vendors; maintain business relationships. Maintenance and repairs for store fixtures, IT support for POS and store infrastructure, maintain organization for corporate office, order supplies and assist office manager. Inventory: Suggest new ways to promote business; created website to boost sales and move inventory. Shipping and Receiving, store deliveries, create new ways to manage inventory between four store locations. From 2005 to 2007 (2 years) Machine Shop Coordinator @ Create work order packets for machine operators using JDE. Schedule machines for production using Kan-Ban scheduling and Excel. Maintened daily inventory records and variance reports. Create PO's and purchase materials for production. From 2004 to 2005 (1 year) Stock Lead @ Inventory / Shipping and Receiving: Process inventory and replenish sales floor with new merchandise, ship old merchandise to outlet stores, ship out catalog returns and inventory damages. Shift Manager, cashier and sales floor coverage. Visuals: Change window displays and organize furniture and merchandise moves. From 2000 to 2004 (4 years)

Kinesiology and Exercise Science @ Grossmont CollegeComputer Science @ MiraCosta College Adrian Lopez is skilled in: Active Directory, Troubleshooting, OS X, Google Apps, User Experience, Server Administration, Help Desk Support, Project Management, Telecommunications, Cloud Computing, Zendesk, Social Media, Problem Solving, Time Management, Team Leadership